Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with an Australian online casino? We're here to help. This page has everything you need to reach the Online Casinos Australia team.
Send Us a Message
The quickest way to reach us is by email. Whether you're asking about a specific casino, querying how we rank sites, or flagging an error in our content, drop us a line at [email protected]. We aim to reply to all genuine enquiries within 48 hours on business days.
To help us get back to you faster, let us know in your subject line what your message is about — for example, "Review question" or "Site feedback".
What You Can Contact Us About
We welcome all kinds of correspondence from readers. Common reasons people get in touch include:
- Review accuracy — if you've noticed outdated information, a changed bonus condition, or a payout detail that no longer matches what a casino offers, please let us know. Keeping our content current matters to us.
- Casino suggestions — if there's an offshore casino accepting Australian players that you think belongs on our radar, we're always interested to hear about it.
- General questions — queries about payment methods, how fast payouts work, pokies availability, or anything else covered on the site are welcome.
- Partnership and editorial enquiries — if you represent a casino brand or a related business and want to discuss how our site works, email us using the address above.
- Corrections and complaints — if you believe something we've published is inaccurate or misleading, please tell us. We take editorial integrity seriously and will investigate promptly.
A Few Things We Can't Help With
We're an independent comparison and review site — we don't operate any of the casinos featured here. That means we're not able to:
- Resolve disputes between players and casino operators
- Process withdrawal requests or account queries on behalf of a casino
- Guarantee outcomes of any promotional offers
For account or payment issues, you'll need to contact the casino's own support team directly. Most reputable offshore casinos operating in the Australian market offer live chat and email support around the clock.
Responsible Gambling Concerns
If you or someone you know is experiencing difficulties related to gambling, please don't wait to get support. Our responsible gambling guidance lists free, confidential resources available in Australia, including the national helpline and self-exclusion tools. Reaching out early makes a real difference.
About Our Editorial Process
We know readers come to Online Casinos Australia to make informed decisions about where to play. Our reviews are based on independent research — we assess payout speeds, licensing, game libraries, banking options and bonus conditions without accepting payment to influence rankings. If you're curious about how we work, our about us page explains our approach in full, including how commercial relationships are handled.
You can also read our terms and conditions for full details on how this site operates and what you can expect from the content we publish.
Response Times
| Type of Enquiry | Expected Response Time |
|---|---|
| General questions | Within 48 hours (business days) |
| Correction or factual dispute | Within 48–72 hours |
| Partnership or editorial enquiry | Within 5 business days |
We read every message and respond to all legitimate enquiries personally — there's no automated reply system here. If you haven't heard back within the timeframe above, it's worth checking your spam folder before resending.